We value every piece of feedback, both positive and negative. Sharing your experiences enables us to identify successes, areas for improvement, and opportunities for enhancement.
To address concerns or experiences with our services, we encourage either you or someone on your behalf to reach out. Strive Independence offers support in accessing interpreter services for those needing assistance with their complaints. Our commitment is to understand and resolve your concerns effectively and efficiently, ensuring a satisfactory outcome through collaborative efforts.
Email us at info@striveindep.com.au or call us on 0420 908 466.
Upon receiving your feedback or complaint, we strive for prompt resolution, adhering to our Feedback and Complaints Procedure and the NDIS Participant Service Charter, which includes:
In addressing your feedback, we may request additional information to fully understand your concerns and will keep you informed throughout the process.
Should you wish to communicate directly with the NDIS, email feedback@ndis.gov.au or phone 1800 800 110. The NDIA’s website features an online complaint form available in various languages for your convenience.
If you’re unsatisfied with the resolution, requesting a managerial review is your next step. Further dissatisfaction can be addressed by contacting the Commonwealth Ombudsman at 1300 362 072 or via their website.
Should you disagree with a decision regarding your NDIS Plan, an internal review application can be lodged.
The NDIS Quality and Safeguards Commission, a separate entity dedicated to improving service quality and safety, can be reached at 1800 035 544 for feedback or complaints about service providers.
© Copyright 2022 – Strive Independence | Designed By – DeviSol
